I would rather you were happy than that I kept your money. That is the whole policy. The detail below is only there because different things need different answers.
The novels
If you do not like them, tell me and I will refund you in full. No form, no questions, and you do not need to send anything back.
Write to me within 30 days of buying. I will pass the refund to Paddle and it will go back to the card or account you paid with, usually within 5 to 10 working days.
A personalised copy
Same as above. If it has not arrived, or the name is wrong, tell me — I would much rather fix it than refund it, and fixing it takes me two minutes.
Written work made to order
This one is different, and I want it to be clear before you order rather than afterwards.
- Before I begin writing: full refund, no questions. That is any time up to the point where I start. If you change your mind the day after you order, or the week after, just say so.
- Once I have begun: I cannot undo the work, so I do not refund it. What I do instead is keep correcting it until it is right. Names, dates, places, the order things happened in, the way somebody spoke — tell me and I will change it, for as long as that takes.
I will always tell you the day I start, so you know exactly where that line is.
Something went wrong
If a file will not open, or nothing arrived, or you cannot find the email — that is not a refund question, that is just something I need to fix. Write to me and I will send it to you myself.
How to ask
Email emorylunn@duck.com. One line is enough. You do not have to explain yourself and I will not ask you to.
You can also contact Paddle directly, as they are the merchant of record for your purchase.